Real-time exchange rates errors on REST and WebSocket

Uptime Impact: 6 hours and 35 minutes
Resolved
Resolved

We have experienced errors with real-time exchange rates on both REST and WebSocket services. This started on Thu, 8th August 2024, 19:48 UTC to Fri, 9th August 2024, 02:23 UTC. Our team has identified the root cause and is working on a resolution that will be done today, to prevent future occurrences from happening. We apologize for the inconvenience and we appreciate your patience.

Began at:

Affected components
  • Market Data API
    • REST
      • Metadata (Data Sources, Symbols, Assets, Icons)
      • Exchange rates
    • WebSocket
      • Exchange rates