Missing data for selected exchanges in the EMEA region

Uptime Impact: 4 hours, 58 minutes, and 26 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Updated

We've additionally fixed the historical data accessed via the REST API (trades, quotes, order books) or via the flat files (CryptoTick - trades, quotes, order books, ohlcv).

At the moment we are working on the last problem, gaps in the OHLCV data when accessed via the REST API, the same data accessed by the flat files (cryptotick download or bucket push) will not contain gaps.

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Recovering

We've fixed the core in real-time and the solution is stable. We are gathering the data to backfill the gaps in the historical data.

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Identified

We are working on resolving issues related to missing data in the EMEA region for specific exchanges in real-time and in the historical data.

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Began at:

Affected components
  • Market Data API
    • REST
      • Metadata (Data Sources, Symbols, Assets, Icons)
      • Metrics
      • Exchange rates
      • Indexes
      • Timeseries data (OHLCV)
      • Trades
      • Quotes
      • Order book
    • WebSocket
      • Trades
      • Quotes
      • Order books
      • Timeseries data (OHLCV)
      • Metadata (symbols, exchanges, assets)
      • Exchange rates
    • FIX
      • Metadata (Security List)
      • Market Data
  • S3 API