API Errors while accessing the Historical OHLCV or Exchange Rates data

Uptime Impact: 1 hour and 55 minutes
Resolved
Resolved

We observed that customers experienced elevated errors in this period, the issue is now resolved and was related to the cloud provider outage which we are investigating and taking steps to ensure it will not happen again—apologize for the inconvenience.

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Began at:

Affected components
  • Customer Portal
  • Market Data API
    • REST
      • Exchange rates
      • Indexes
      • Timeseries data (OHLCV)