FIX API Connection issues

Uptime Impact: 10 hours and 30 minutes
Resolved
Resolved

Customers may experience connection issues on FIX API from Wed, 28th August 2024, 22:30 UTC to Thu, 29th August 2024, 09:00 UTC. We have already identified the issue on the load balancer on our side and we have already released the fix for this issue. Should you encounter issues on reconnection please reach out to our support team and we will be sure to assist you.

We apologize for the inconvenience and thank you for your patience.

Began at:

Affected components
  • Market Data API
    • FIX
      • Metadata (Security List)
      • Market Data
  • Execution Management System API (EMS)
    • FIX