WebSocket connectivity issues - disconnects

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We identified the problem of frequent disconnects on the WebSocket protocol and resolved it. The problem was related to the network upgrade in the EMEA region that we executed today. Apologies for the inconvenience, but everything was made in order to improve the infrastructure further going forward.

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Began at:

Affected components
  • Market Data API
    • WebSocket
      • Trades
      • Quotes
      • Order books
      • Timeseries data (OHLCV)
      • Metadata (symbols, exchanges, assets)
      • Exchange rates