We are currently investigating timeout errors with EMS REST API

Uptime Impact: 4 hours, 50 minutes, and 30 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover. It could take 1 hour until it will be visible unless the customer clears the DNS cache. Thank you for your patience.

Investigating

We are currently investigating timeout errors with the Production and Sandbox endpoints for EMS REST API. We apologize for the inconvenience and thank you for your patience.

Began at:

Affected components
  • Execution Management System API (EMS)
    • REST
    • WebSocket